Yes, but only for a limited time, and only the cardholder can do it.
From the moment your card is ordered until it starts being prepared for manufacturing, you (the cardholder) can update the delivery address yourself, directly from the app:
- Go to the Cards section and select your card.
- In the card's order status, click Update shipping address.
- Enter the new address and confirm.
☝️Only the cardholder can see and edit this address. If someone else ordered the card for you (an Admin or Manager, for example), they will not see or be able to change your personal delivery address.
What if I don't see "Update shipping address" anymore?
If that option is no longer showing, it means your card has already started being prepared for manufacturing. From that point on, the address can no longer be changed by anyone including by our Customer Care team. There is no manual workaround, even if you contact support.
If your card has already been shipped to the wrong address:
- iIf your card is shipped via DHL, you can redirect it directly with the carrier through DHL On Demand Delivery. Once your parcel is on its way, DHL will send you a notification by SMS or WhatsApp with a link to manage your delivery— change the address, pick a time slot, or select a nearby pickup point
- otherwise, wait for the delivery outcome. If the card can't be delivered, you'll be notified automatically and, in most cases, able to reorder for free see My card could not be delivered? Can I get a new one?
💡Good to know:
- Adding useful details to your address, building, floor, or the name on your letterbox helps avoid delivery issues.
- This applies the same way to a brand-new card order and to a renewal card.
You can also read these articles to learn more:
👉 How long does it take to receive a card?