At Qonto, we consider checks to be an exceptional solution. The limit is set at €15,000/check.If one of your customers makes a payment of more than €15,000, we strongly recommend you to switch to instant transfers, which are both faster and more secure! Learn more about transfers.If you can’t get a transfer, you can contact customer service via chat by choosing "Talk to a human 👤"
Here are the steps to follow:
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Send us the picture of the cheque on both sides. The check must be signed on the back.
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Send us proof of payment (invoice, bill of sale or assignment, contract, etc.).
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If Qonto confirms that it is cashable, you can send it to us by post to the address communicated by the customer service.
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Then, our team will carry out audits of it, including a request for a fate opinion from the issuing bank. The delay will depend on the response of the issuing bank on which we have no control.
🚨 Qonto reserves the right to refuse to cash a check without justification.
👉 Please take into consideration that because this is an extraordinary process, we estimate that it takes approximately 25 days total before the credit of the check on the account.