Why was my card blocked?

  • Updated

You have blocked your PIN

If you have entered 3 wrong PIN when withdrawing or when performing a physical payment, the status of your card becomes “PIN blocked”.

 

You will need to follow the process to change your PIN here.

 

☝️ Upon receipt of your card, if you do not remember the first PIN defined during the order, it won't be possible, for security reasons, to request a reset.

 

In this case, you will have to delete this card and order a new one.

 

Your card is temporarily blocked (paused)

It is possible to temporarily block your card and pause it directly from your customer space.

How can I unblock a card following a temporarily blocking ? 🔓

  • From the section ‘Business Account’, click on 'Cards'
  • Select the card you want to unsuspend
  • Click on 'Unblock card'
  • Type in your password and select 'Unblock this card'
  • Submit your choice.

If you are an employee, you will need the validation of your Admin or Manager.