Following the French e-invoicing reform, Qonto is required to send your monthly subscription fee invoices as compliant electronic invoices through the French e-invoicing network.
If your company appears in the SIREN/SIRET directory (Annuaire), Qonto automatically routes your subscription fee invoices, including any credit notes, to your chosen Approved Platform (Plateforme Agréée, PA). No action is required on your part.
This applies to all companies registered in France (SIREN/SIRET Annuaire), on all Qonto plans, for all roles, on 💻 web and 📱 mobile.
How does the e-invoice delivery process work?
Each month, Qonto generates and sends your subscription invoice automatically. Here is what happens step by step:
- On the 1st of each month, Qonto generates your subscription fee invoice for the previous month.
- If your company is registered in the SIREN/SIRET Annuaire, the invoice is automatically sent through the French e-invoicing network to your PA.
- Qonto looks up your routing address in the Annuaire: it uses your SIRET if available, otherwise it falls back to your SIREN.
- You can track the delivery status at any time in Settings > Billing and invoices.
- If you have chosen Qonto as your PA, the invoice also appears in Supplier invoices.
There is no extra charge for e-invoice delivery, it is included in all Qonto plans.
What delivery statuses will I see?
You can monitor the status of each e-invoice directly in Settings > Billing and invoices. Here is what each status means:
- Submitted: Your invoice has been sent to the French e-invoicing network and is being processed.
- Collected: Your invoice has been successfully received by your PA.
- Rejected: The network did not accept the invoice. A credit note is issued automatically and a corrected invoice is resent.
- Refused: You declined the invoice. A credit note is issued automatically and a corrected invoice is resent.
What happens when an invoice is rejected or refused?
If an invoice cannot be delivered or is declined, Qonto handles the correction automatically, you do not need to take any action.
Qonto issues a credit note to cancel the original invoice and sends a corrected invoice in its place. Both the credit note and the new invoice appear in the following places:
- Settings > Billing and Invoices
- The details of the corresponding fee transaction
- Supplier invoices if you have chosen Qonto as your PA
What if I have not chosen an Approved Platform (PA) yet?
An Approved Platform (Plateforme Agréée, PA) is a registered operator in the French e-invoicing network responsible for receiving and routing your invoices. You must designate one to receive e-invoices from Qonto.
You can register a PA in several ways:
- Through your accountant: Your accountant can set up or recommend a PA on your behalf.
- Through a PA provider: Register directly with a certified operator of your choice.
- Through the Qonto app: If prompted, you can select Qonto as your PA directly in the app.
☝️ If you choose Qonto as your PA, your subscription fee invoices will also appear in your Supplier invoices section, making it easy to keep all your documents in one place, even without an external accountant.
If you are unsure which PA to choose or how to register, contact our support team or consult your accountant.