Following the French e-invoicing reform, Qonto is required to send your monthly subscription fee invoices as compliant electronic invoices through the French e-invoicing network. If your company appears in the SIREN/SIRET directory (Annuaire), Qonto automatically routes your subscription fee invoices — including any credit notes — to your chosen Certified Platform (Plateforme Agréée, PA). No action is required on your part.
This applies to all companies registered in France (SIREN/SIRET Annuaire), on all Qonto plans, for all roles, on 💻 web and 📱 mobile.
How does the e-invoice delivery process work?
Each month, Qonto generates and sends your subscription invoice automatically. Here is what happens step by step:
- On the 1st of each month, Qonto generates your subscription fee invoice for the previous month.
- If your company is registered in the SIREN/SIRET Annuaire, the invoice is automatically sent through the French e-invoicing network to your PA.
- Qonto looks up your routing address in the Annuaire: it uses your SIRET if available, otherwise it falls back to your SIREN.
- You can track the delivery status at any time in Settings Billing & invoices.
- If you have chosen Qonto as your PA, the invoice also appears in Supplier invoices.
There is no extra charge for e-invoice delivery — it is included in all Qonto plans.
What delivery statuses will I see?
You can monitor the status of each e-invoice directly in Settings Billing & invoices. Here is what each status means:
- Submitted: Your invoice has been sent to the French e-invoicing network and is being processed.
- Collected: Your invoice has been successfully received by your PA.
- Rejected: The network did not accept the invoice. A credit note is issued automatically and a corrected invoice is resent.
- Refused: You declined the invoice. A credit note is issued automatically and a corrected invoice is resent.
What happens when an invoice is rejected or refused?
If an invoice cannot be delivered or is declined, Qonto handles the correction automatically — you do not need to take any action. Qonto issues a credit note to cancel the original invoice and sends a corrected invoice in its place. Both the credit note and the new invoice appear in the following places:
- Settings Billing & invoices
- The details of the corresponding fee transaction
- Supplier invoices — if you have chosen Qonto as your PA
What if I have not chosen a Certified Platform (PA) yet?
A Certified Platform (Plateforme Agréée, PA) is a registered operator in the French e-invoicing network responsible for receiving and routing your invoices. You must designate one to receive e-invoices from Qonto.
You can register a PA in several ways:
- Through your accountant: Your accountant can set up or recommend a PA on your behalf.
- Through a PA provider: Register directly with a certified operator of your choice.
- Through the Qonto app: If prompted, you can select Qonto as your PA directly in the app.
☝️ If you choose Qonto as your PA, your subscription fee invoices will also appear in your Supplier invoices section, making it easy to keep all your documents in one place — even without an external accountant.
If you are unsure which PA to choose or how to register, contact our support team or consult your accountant.