This article presents the important rules to know to ensure the correct posting of your entries to Cegid Quadra. It complements the initial connector configuration article and details the automatic synchronization process as well as the actions to take in case of issues.
What accounting and auxiliary account constraints should I be aware of?
The Cegid Quadra exchange format imposes several important limitations to know before starting synchronization.
The Quadra format does not allow sending account labels (general chart of accounts or auxiliary accounts). If a PCG or auxiliary account exists in Qonto but not in Quadra, it will be automatically created in Quadra when sending the entries — but without an associated label. You will then need to manually complete the label in Quadra.
The account number (PCG or auxiliary) is limited to 8 characters in Cegid Quadra. Any number exceeding this limit will be truncated during sending.
How does the automatic synchronization of entries work?
The synchronization between Qonto and Cegid Quadra follows a multi-step process.
Sending entries
Verified entries are sent to the Quadra API (CFE).
After sending, open the relevant folder in Quadra to trigger the retrieval of the entries, then you can close it. The entries appear in Quadra a few minutes after sending.
Automatic verification
12 hours after sending, Qonto collects the entries in Quadra and compares them to those previously sent:
- Entries found in Quadra: they move to the Synchronized tab
- Entries not found: they remain in sending status and a new attempt is made for 3 consecutive nights
After 3 unsuccessful attempts
- If other entries from the same batch or subsequent batches were successfully posted, the failed entries revert to to be verified status, with the status Synchronization Error and the message: "A problem seems to have occurred during the synchronization of this entry. Please check."
What should I do if my entries do not synchronize correctly?
If you encounter a technical error during the first synchronization with the code
ContainerNotFoundInSicSettings, and only upon Qonto support’s invitation, you may perform the following actions:- Regenerate the CFE API key in Cegid Life
- Verify that the CFE key in Cegid Life (Administration > User Management > API Keys) matches the one entered in the Cegid Quadra settings (Tools > API Keys > Cegid File Exchange)
For any other unresolved synchronization issues, contact Qonto support describing the error message displayed in the relevant tab.