When Qonto submits entries to your accounting production software, the software performs a consistency check and may reject them for certain reasons. This article lists the main rejection cases and the corrective actions to take.
How can I identify an entry with a synchronization error?
Entries rejected by your accounting software are indicated in the Qonto Accounting Hub :
- On the left, select your Client
- Click on the "To Verify" tab
- Synchronization errors are indicated in the "Status" column on the right, or by applying a filter on the status.
When there is a synchronization error, the status of the entry appears as Synchronization Failed.
To know the reason for the rejection, hover your mouse over this Synchronization Failed message — the error message returned by your accounting software will appear.
You can click on the entry to check and correct it in Qonto (or correct the configuration in your accounting software as applicable).
Then, in Qonto, you must mark the entry as verified.
The entry will be resent at the next click on the Synchronize button in Qonto or automatically the following night, depending on your automatic sending settings.
What are the main ACD rejection reasons and how to fix them?
Error 1 — "The account ABCDEF does not exist"
- Cause: non-compliance with auxiliary code rules. In ACD, auxiliary codes must start with F (supplier accounts) or C (customer accounts)
- Solution: correct the auxiliary code and mark the invoice as verified: the invoice entries will be resent with the correct codes.
Error 2 — "The invoice number is not enabled on journal XX"
- Cause: incorrect configuration of the journal used by the entry in ACD
- Solution:
- In ACD, open the relevant folder and go to the Accounting Settings of the Folder menu
- In the Invoice Number Management section, verify that the Yes option is selected
- Save the changes
- In the Qonto Accounting Hub, mark the concerned invoices as verified.
Error 3 — "Analytics is enabled, no allocation, and the automatic allocation key is missing on account 6xxxxxx"
- Cause: Qonto does not send analytics on the mentioned account, whereas ACD expects an analytical allocation on this account and no automatic allocation key is defined in ACD
- Solution: in ACD, go to the chart of accounts and modify the concerned account. You have two options:
- Enter an automatic allocation key on this account
- Or uncheck the analytical management on this account in the Analytical / Budgetary tab
Error 4 — "You do not have permission to send documents to the DMS. Attachment upload failed."
- Cause: two possible reasons — the journal code in Qonto differs from that in ACD, or the user's rights on the ACD DMS are insufficient
- Solution:
- Verify that the journal code is identical in ACD and in the Qonto Accounting Hub. If there is a difference, correct it in ACD or in Qonto, then put the concerned entries back in the To be uploaded tab
- If the journal codes are identical, the problem comes from the DMS rights on the ACD side — contact ACD support, who alone can resolve DMS rights issues
What to do if attachments are missing in ACD?
When attachments do not properly appear in ACD, it is generally related to user rights in the ACD DMS (GED-Expert system). Contact ACD support to resolve DMS rights issues.
Here are frequent causes provided by ACD:
- Collaborator connection — Case 1: a restriction set by the firm prevents access to the concerned section for the connected collaborator
- Collaborator connection — Case 2: the section is active only for a specific type of folder. Example: the "Purchase Invoices" section may be visible for a "Client" type folder but invisible for a "Firm" type folder
- User or client connection: clients cannot upload documents directly into the DMS
⚠️ The "Documents and Files" section is not necessarily the one chosen by the firm for invoice integration — the filing plan is fully configurable by the firm. If in doubt about the target directory, contact ACD support.