What is the card blocking feature?

A feature that automatically blocks cards when receipts are missing, available with the Expense and Spend management add-on for Team plans.

The feature is available for the following roles :

• Admin and Owner: Can define and manage the blocking rules
• Cardholders: Are subject to the rules if included in the policy

💡 Good to know: when the feature is enabled: it will only count receipts missing after the feature is enabled - no retroactivity.

How can I set up the missing receipt rules (owners/admins)?

There are two ways to access the feature setup :

1. Click on transactions section > missing attachments> set up receipt rules via instructional tooltip
2. Navigate directly to the Missing receipt rules section:
   • From the web app: ⚙ -> Settings -> Missing receipt rules
   • From the mobile app: Menu -> ⚙ Settings ->  Missing receipt rules

Set up rules to track receipts and remind your team to attach them on time using the following steps :

• Send a weekly reminder to all team members
• Send a weekly summary to Admins (all of them will receive the list of transactions that are still missing receipts.)

• Auto-block cards when missing receipts Team members' cards will be blocked if they don't attach transaction receipts on time.

  Mark receipts as late after: X day

  Block cards after: X late receipts

  ℹ️ Team members and Admins will be warned when limit is approaching.

You will have the choice of applying these rules to:

• All team members with cards, or
• Select one or several specific people

Additionally, you can enable Apply to new team member cards automatically to include future cardholders in these rules.

How will I be notified if I am included in the rules?

You will receive an email and push notification.

You can check the details in-app under Cards > Your cards/Team cards, including:

• “Make sure you always upload transaction receipts to avoid your card being blocked. Check receipt rules”
• “Your card has been blocked because you reached the limit of X late receipts set by receipt rules. To unblock it, upload receipts or contact an Admin.”
• “You have X transactions with late receipts. If you reach X, your card will be blocked as per receipt rules.”

How can I know if my card is going to be blocked?

You will receive an email and push notification if the rules change by the owner or admin of the account.

• 3 days before card blocking
• 1 day before card blocking
• When the card is blocked, all notifications are sent via email and push notification.

How can I unblock my cards?

Two options are available:

1. Ask your Admin/Owner for a temporary unblock (lasting a few minutes/hours)
2. Upload the missing late receipts (card will be unblocked after processing)

How can I check my late receipts?

You can view them using the mobile app and web app :

• 📱 > Homescreen > Late receipts widget > Upload receipts
• 🖥️ > Transactions > Late receipts filter