Qonto allows you to set up automated payment reminders to notify your clients about unpaid invoices. You can easily set up reminders attached to a specific client, ensuring that future invoices are handled seamlessly.
Automated payment reminders are part of the Invoice Automation add-on.
Who can set them up?
This feature is only available to owner and admin roles, on both the web and mobile applications.
How can I set up an automated payment reminder?
There are two ways to set up an automated payment reminder:
- From the Clients List:
- Go to the client list.
- Click on the specific client you wish to invoice, or open the quick action menu.
- Look for the Automated Payment Reminder option.
- From an Unpaid Invoice:
- Open an unpaid invoice.
- Click on Set up automated reminder.
- The reminder will automatically apply to all future unpaid invoices for that client.
What details are required to set up a reminder?
To set up an automated reminder, you’ll need to:
- Fill in the recipient’s email address. Multiple emails can be added by separating them with commas.
- Optionally, set up a reminder sequence by specifying how many reminders to send and when. You can schedule up to 5 reminders for a single client. Example:
- 1st reminder: 2 days before the due date.
- 2nd reminder: On the due date.
- 3rd reminder: 2 days after the due date.
Can I edit or delete a reminder?
Yes, you can:
- Navigate to the same entry points (client list or unpaid invoice).
- Select the option to edit or delete an existing reminder.
What happens if my account is closed?
If your Qonto organisation is deactivated, all automated payment reminders will stop being sent.
Still unpaid after reminders?
If automated reminders haven't resulted in payment, you can escalate to Qonto's Debt Collection service. A professional agency (CF2C) will contact your client on your behalf via phone, email, and formal written notices — at no upfront cost.
You only pay a 10% commission if the invoice is successfully recovered.
[→ Learn how to request Debt Collection]