How can I suspend/unsuspend a card ?

  • Updated

You cannot find your Qonto card and wish to block it temporarily first, before maybe declaring it lost/stolen ? You can pause it.

 

How can I block temporarily a card ? 🔒

  • From the section ‘Business Account’, click on 'Cards'

  • Select the card you want to suspend

  • Click on 'Block card'

  • Submit your choice.

This action only suspends your card, it doesn't permanently block it. You can decide to unblock it after if you need to use it again.

⚠️ Pausing your card will not cancel the subscription linked to it. To stop it, you must report the card as lost or stolen.

How can I unblock a card following a temporarily blocking ? 🔓

  • From the section ‘Business Account’, click on 'Cards'

  • Select the card you want to unsuspend

  • Click on 'Unblock card'

  • Type in your password and select 'Unblock this card'

  • Submit your choice.

If you are an employee, you will need the validation of your Admin or Manager.

 

I haven't found my card and think it is definitely lost/stolen 😔