According to the Eckert Law, an account may be considered inactive in either of the following cases:
- No activity for 12 month
An account is considered inactive if Qonto has not recorded any activity in the last 12 months, such as
- Transactions (excluding the debit of fees and commission of any kind)
- Successful log in attempts
- Contacts to customer support from the account owner (or any third party entitled to act the account holder’s behalf).
- Customer death
An account may also be considered inactive if the account owner has passed away and, within 12 months of the date of death, no heir has contacted Qonto to confirm they intend to claim the funds and deposits held in the deceased customer’s account(s).
What happens in case of inactivity?
Billing cycle
Automatically, after 12 months without contacts, transactions or log in attempts, Qonto will consider the account inactive and stop the current billing cycle you committed to.
The account will then enter a new billing cycle, with a monthly maintenance fee of €2.50 (€30 per year) charged as long as the account stays inactive.
💡 Your subscription, cards, and additional fees won’t be billed anymore.
An email will be sent to the owner and admins of your account, to inform you about the inactivity.
Remaining funds in the account
If the account is still inactive, Qonto will have to move the remaining funds on the account to the Caisse des Dépôts et Consignations (CDC).
The transfer will be done after 3 years in case of death, and 10 years in case of inactivity.
The funds will remain available for 30 years. After this period and if they are not claimed by the holder or his successors, the funds are definitively returned to the State.
👉 If you are looking for an inactive account hosted at the Caisse des Dépôts et Consignations (CDC), please fill in their form here.
What to do in case of inactivity?
In case you received an email about the inactivity of your Qonto account and you want it to be considered active again, you just have to perform one of the actions below:
Log in
Make a transfer
Receive a payment
Contact us
💡 Your subscription, cards, and additional fees will then be billed again, according to your previous plan and options.
If you don’t need your account anymore, you can also close your Qonto account.